Frequently Asked Questions

Find answers to common questions about our services, process, and how we can help your business grow.

Services & Pricing

What services does Innovex Horizon offer?

We offer comprehensive digital solutions including web development, SEO & analytics, content creation, brand design, security consulting, and ongoing support & maintenance.

How much do your services cost?

Pricing varies based on project scope, complexity, and timeline. We provide custom quotes after understanding your specific needs. Contact us for a detailed proposal tailored to your budget.

Do you offer package deals or monthly retainers?

Yes! We offer both project-based pricing and monthly retainer packages for ongoing support, maintenance, and marketing services. Retainers provide priority support and cost savings.

What payment methods do you accept?

We accept bank transfers, PayPal, credit cards, and other major payment methods. Payment terms are typically 50% upfront and 50% upon completion, but can be customized for larger projects.

Process & Timeline

How long does a typical project take?

Timeline varies by project type. A basic website takes 2-4 weeks, while complex web applications can take 2-3 months. We provide detailed timelines in our proposals.

What is your development process?

We follow a structured process: Discovery & Planning → Design & Prototyping → Development → Testing & QA → Launch → Support. You'll receive regular updates throughout.

How involved do I need to be during the project?

We value your input! Expect to be involved during initial planning, design approval, content review, and final testing. We handle the technical work while keeping you informed.

Can I request changes during development?

Yes, minor adjustments are included. Major scope changes may affect timeline and cost. We'll discuss any changes and provide updated estimates before proceeding.

Technical Questions

What technologies do you use?

We use modern, industry-standard technologies including React, Next.js, Node.js, MongoDB, PostgreSQL, and more. We choose the best tech stack for each project's specific needs.

Will my website be mobile-friendly?

Absolutely! All our websites are fully responsive and optimized for mobile, tablet, and desktop devices. Mobile-first design is our standard approach.

Do you provide website hosting?

We can recommend and set up hosting solutions, or work with your existing hosting provider. We partner with reliable hosts like Vercel, AWS, and DigitalOcean.

Will I be able to update my website myself?

Yes! We can integrate user-friendly content management systems (CMS) that allow you to update content without technical knowledge. We also provide training.

Support & Maintenance

Do you provide ongoing support after launch?

Yes! We offer various support packages including bug fixes, updates, security monitoring, and feature enhancements. Support can be hourly or through monthly retainers.

What if something breaks after launch?

We provide a warranty period for bug fixes related to our work. After that, support is available through our maintenance packages or on an hourly basis.

Can you help with SEO and marketing?

Absolutely! We offer comprehensive SEO services, content marketing, social media strategy, and analytics. We can help you grow your online presence and reach your target audience.

Do you offer emergency support?

Yes, priority support is available for clients on retainer packages. We also offer emergency support on a case-by-case basis for critical issues.

Getting Started

How do I get started with a project?

Simply contact us through our website, email, or phone. We'll schedule a consultation to discuss your needs, goals, and budget, then provide a detailed proposal.

Do you work with clients internationally?

Yes! We work with clients worldwide. Our remote-first approach allows us to collaborate effectively across time zones using modern communication tools.

What information do you need to provide a quote?

We need to understand your project goals, target audience, desired features, timeline, and budget range. The more details you provide, the more accurate our quote will be.

Do you sign NDAs?

Yes, we're happy to sign Non-Disclosure Agreements (NDAs) to protect your confidential information and business ideas.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help. Reach out and we'll get back to you as soon as possible.