Refund Policy
Our refund policy outlines the terms and conditions for requesting refunds on our services.
Important Information
Please read this refund policy carefully before engaging our services. By making a payment, you acknowledge that you have read and agree to these terms.
General Refund Policy
At Innovex Horizon, we strive to deliver high-quality services that meet or exceed your expectations. However, we understand that circumstances may arise where a refund is necessary.
Our refund policy is designed to be fair to both our clients and our business, taking into account the work completed and resources invested in each project.
Refund Eligibility
Eligible for Full Refund
You may be eligible for a full refund in the following situations:
- Project cancellation within 48 hours of initial payment (before work begins)
- We are unable to deliver the agreed-upon services
- Significant breach of contract on our part
- Services not provided as described in the agreement
Eligible for Partial Refund
Partial refunds may be considered in these cases:
- Project cancellation after work has begun (refund based on work completed)
- Mutual agreement to terminate the project early
- Significant delays caused by our team (case-by-case basis)
Not Eligible for Refund
Refunds will not be provided in the following situations:
- Change of mind after project completion
- Failure to provide required materials or feedback
- Delays caused by client-side issues
- Completed work that meets agreed specifications
- Third-party costs already incurred (hosting, licenses, etc.)
- Monthly retainer services (non-refundable)
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at innovexhorizon@gmail.com with your refund request
- Provide Details: Include your project details, invoice number, and reason for the refund request
- Review Process: We will review your request within 3-5 business days
- Decision: You will receive a response with our decision and next steps
- Processing: If approved, refunds are processed within 7-10 business days
Payment Terms
Understanding our payment structure helps clarify refund eligibility:
- Deposit: Typically 50% upfront (non-refundable after work begins)
- Final Payment: Due upon project completion
- Milestone Payments: For larger projects, paid as work progresses
- Retainers: Monthly fees are non-refundable
Refund Method
Approved refunds will be processed using the same payment method used for the original transaction. Please note:
- Bank transfers: 5-7 business days
- Credit/Debit cards: 7-10 business days
- PayPal: 3-5 business days
Processing times may vary depending on your financial institution.
Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can:
- Delay resolution of your issue
- Result in additional fees
- Affect future business relationships
We are committed to resolving disputes fairly and promptly through direct communication.
Project Cancellation
If you need to cancel a project:
- Before Work Begins: Full refund minus any third-party costs incurred
- During Development: Refund based on percentage of work completed
- After Completion: No refund available
All cancellations must be submitted in writing via email.
Exceptions and Special Cases
We understand that every situation is unique. In exceptional circumstances, we may consider refund requests outside of this policy on a case-by-case basis.
Please contact us to discuss your specific situation, and we will work with you to find a fair resolution.
Contact Us About Refunds
For refund requests or questions about this policy, please contact us:
Remote Worldwide
Available 24/7 for refund inquiries
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
Existing projects will be governed by the policy in effect at the time of the initial agreement.
Questions About Our Refund Policy?
We're here to help clarify any questions you may have about payments and refunds.
Contact Us